The Original Airport Cars Limited - always there for you!


AIRPORT CARS LTD is committed to protecting and respecting your privacy and security.


This policy statement together with our Terms and Conditions ( terms and conditions ) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting you are accepting and consenting to the practices described in this policy.

We are Airport Cars Limited a private limited company

And our company registration number is: Airport Cars Limited 3838467
Our VAT registration number is 393 0512 62

Our company is registered at:

Unit 5, Brook Road
Brook Road Industrial Estate
BH21 2BH

In this Privacy Notice we have tried to explain in a clear, open and honest way how we collect, and use your information safely.

Information we may collect from you
We may collect and process the following data about you
Information you give us
You may give us information about yourself by filling in forms etc. on our website or by corresponding with us by telephone, e-mail or otherwise. This includes information you provide when you use our site, subscribe to our services, search for a product, place an order on our site, The information you give us may include your name, address, e-mail address and phone number, financial and credit card information and personal description.

Information we collect about you.
With regard to each of your visits to our site we may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouseover ), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources.
We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

How we use your personal information
We only use your personal information to:
Provide you with the service or information you've requested and to inform you accordingly.
Handle the administration of your Airport Cars Limited account if applicable or your personal reservation with Airport Cars Limited

Ensure we contact you based on your preferences depending on the permission you have given us. This may be by post, email or telephone. Seek feedback from you following the use of our services.
Your feedback allows us to improve our website, products, facilities and services.
To pass your details when required or requested over to the Health & Safety Executive, and where appropriate our Insurers or Solicitors should you be involved in an accident or incident whilst using our services. We only ask you to supply information that we need in order to provide the service you have requested. We will normally ask you to provide us with:

Your Name
Your Title
Your Contact details email, phone numbers, postal address
But we may request other information where its appropriate and relevant, for example:
Your Travel details
Your Payment details
We may process the following categories of personal data about you:

Communication Data
That includes any communication that you send to us whether that be through the contact / enquiry form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

People who use our contact form or email address:
The contact or enquiry form is emailed to us at and your details are not stored anywhere within the website. We will see your name and email address along with any message and attachment you include. These details will only be used to communicate with you in reference to the message and attachment you have submitted and will not be stored for any other purpose or for any longer than is necessary.

Customer Data
that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details and your debit / credit card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

User Data
that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain backups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

Technical Data
that includes data about your use of our website and online services such as your IP address, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy. Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.If Airport Cars Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of supply and other agreements; or to protect the rights, property, or safety of Airport Cars Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How we protect your data
We employ a variety of physical and technical measures to keep your data safe and to prevent unauthorised access to, or use or disclosure of your personal information.Electronic data and databases are stored on secure computer systems and we control who has access to information (using both physical and electronic means). Our staff receive data protection training and we have a set of detailed data protection procedures which personnel are required to follow when handling personal data.If you use a debit / credit card to pay for reservations we will pass your credit card details securely to our payment provider (ELAVON) complies with the payment card industry data security standard (PCI-DSS) published by the PCI Security Standards Council, and will never store card details longer than is deemed necessary. Of course, we cannot guarantee the security of your home computer or the internet, and any online communications (e.g. information provided by email or our website) are at the users own risk. You can decide not to receive communications or change how we contact you at any time. If you wish to do so please contact us by emailing or telephoning 01202 590014 (Lines open 24/7)

Keeping you in control
Part of this is making sure you understand your legal rights, which are as follows: We want to ensure you remain in control of your personal data. Your data will not be sold or used for marketing or profiling. The right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of the personal information we hold (this is known as subject access request) the right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason) the right to have inaccurate data rectified; where technically feasible, you have the right to personal data you have provided to us which we process automatically on the basis of your consent or the performance of a contract. This information will be provided in a common electronic format. Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so.

Third party cookies - Website Analytics
Airport Cars Limited uses Google Analytics, a web analytics tool to enhance content provided on our website and to analyse site usage; how users arrive at our site, what they do on the site, what browser they are using and on what operating system etc. The Google Analytics service is provided by Google Inc. (Google). Google Analytics uses cookies and JavaScript code to help analyse user activity on websites. The information generated about your use of the website (including your IP address) will be transmitted to and stored on Google servers in the United States. However, this analytics data is not tied to personally identifiable information. Google will not associate your IP address with any other data previously held. By using the Airport Cars Limited website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Read Googles Privacy Policy and Googles Terms of Service for detailed information.

If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you can complain to the UK Information Commissioners Office which regulates and enforces data protection law in the UK. Details of how to do this can be found

Changes to this Privacy Policy
We will amend this Privacy Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. The current version of our Privacy Policy will always be posted on our website. This Privacy Policy was last updated on 21.05.2018.

Terms and Conditions

Copyright 2014, Airport Cars Limited. All Rights Reserved.