“These Conditions” shall mean the terms of Conditions herein set out.
“The Quotation” shall mean the Quotations submitted by Airport Cars incorporating these conditions.
“The Reservation” means the acceptance of the Quotation by the Customer.
“The Reservation Confirmation” means the Reservation details given by the Customer and recorded by Airport Cars.
“Airport Cars” shall mean Airport Cars Limited of Unit 5, Brook Road Industrial Estate, Wimborne BH21 2BH.
“The Customer” shall mean Customer or Passenger
“The Customer / Passenger” shall mean the person, body, firm or corporation specified as the Customer / Passenger in the Reservation Confirmation.
“The Services” shall mean those transport services referred to in the Reservation Confirmation.
“The Reservation Cost” shall mean the cost quoted for the Services in the Reservation Confirmation.
“The Contract Price” shall mean the Reservation Price quoted together with any additional charges thereto made under these Conditions.
“The Contract” shall have the meaning as set out in Clause 2 of these Conditions and reference to the contract shall include reference to the Quotation, the Reservation, Airport Cars acceptance of the Reservation and any other term or documentation specifically referred to as forming part of the Contract.
“The Driver” means the Driver of the vehicle providing the Services.
“The Pick-up Point” means the place of collection or pick-up of the customer as specified on the Reservation Confirmation and in the case of an Airport means the Airport Information Desk if available, in the Arrivals Hall of the Terminal the Customer is scheduled to arrive at.
2. The Contract
The Contract shall be effected upon Airport Cars accepting the Customer's Reservation and the date of the Contract shall be the date of such acceptance, unless otherwise specified and the Contract shall be subject to these Conditions in all respects.
3.1 Airport Cars will provide or procure the provision of the Services.
3.2 Airport Cars shall not be liable for any delay or failure to provide the Services arising by reason
of incorrect instructions given by the customer / details or failure on the part of the Customer to comply with these Conditions.
3.3 Airport Cars operate a strict No Smoking policy in all vehicles. In the interest of safety the driver will have the right not to allow any person into the vehicle that the driver believes will be a nuisance or danger to the driver or other passengers.
3.4 Child seats are the responsibility solely of the parent / guardian and should be fitted by the parent / guardian. Airport Cars will not be held responsible for consequences occurring from child seats being incorrectly fitted or not fit for purpose. If a child seat has been requested to be carried for a child upon meeting the passenger, please be aware, in the unlikely event a problem arises with the vehicle en route to collect the passenger, and it is necessary to arrange alternative transport for the passenger, then we may not be able to produce the child seat for the child. (It is not a legal requirement for a child to be placed in a child seat if travelling in a Private Hire Vehicle.)
3.5 The customer will be held responsible to pay the relevant rate for repair / valet or any other attributing charges in the event of soil or damage being caused by the passenger or member of the passenger's party to the vehicle in which they are being conveyed.
3.6 Subject to these Conditions Airport Cars shall not be liable for any loss or damage whatsoever or howsoever occasioned which may be a direct or indirect result of Airport Cars delay or any other parties delay in providing or completion of the service.
3.7 Collection of Passengers (Inbound Flights)There may be occasions when inbound flight numbers do not match arrival times, the vehicle and driver are scheduled for the arrival time given. Unless otherwise specified by the customer Airport Cars will endeavour to collect the passengers from the pick up point and on the date specified on the Reservation Confirmation a minimum of 45 minutes after the original time given as specified on the Reservation Confirmation or in the case of a flight delay and subject to Airport Cars availability a minimum of 45 minutes after the arrival time confirmed by the relevant airport (along with 5.1)
3.8 Pick-up of Passengers (Outward journey) It is the responsibility of the passengers to be ready for pick-up on the date and at the time specified on the Reservation Confirmation or time and date given to Airport Cars by the customer. Any delay in pick-up of the passengers may be subject to an excess charge to the customer or cancellation of the contract should the delay in pick-up be a result of the passengers not being ready at the time or on the date specified on the Reservation Confirmation. In the unlikely event that Airport Cars vehicle does not arrive on or at the time specified on the Reservation Confirmation, the passenger should notify Airport Cars on the telephone number given, then Airport Cars can advise them how to proceed.
3.9 In the unlikely event that the requested service / vehicle type is not available, Airport Cars reserve the right to substitute the service / vehicle type at short notice. However Airport Cars will make all reasonable effort to supply the desired service / vehicle type as originally requested.
4. Payment (Excluding Account Customers)
A VEHICLE WILL NOT BE RESERVED FOR THE CUSTOMER UNLESS FULL PAYMENT IS RECEIVED BY AIRPORT CARS IN ADVANCE OF PROCUREMENT OF THE SERVICE. Additional Charges IN THE EVENT THAT ADDITIONAL CHARGES ARE REQUIRED, THE CUSTOMER IS EXPECTED TO PAY ALL CHARGES. IN THE CASE OF CREDIT / DEBIT CARD PAYMENTS, CARD NUMBERS WILL BE HELD AS CONFIRMATION THAT PAYMENT HAS BEEN MADE AND TO SECURE PAYMENT FOR FURTHER CARRIAGE, OR CHARGES AND WILL BE MADE IF REQUIRED.
4.1 Subject to paragraph 4 hereof, upon Airport Cars receiving a Booking, a Reservation Confirmation will be issued to the Customer. The Customer is requested to check that details on the Reservation Confirmation are correct and to keep Airport Cars informed of any alteration as and when they occur.
4.2 For all reservations. The whole amount of the journey cost will be charged if the driver has left base, or is en route for your pickup before we are informed that you require a cancellation of the booking. Should the Customer cancel the Booking within 3 days of provision of the Services 30% of the Contract price will be retained or charged. If the Customer gives more than 3 days notice of cancellation, 15% of the Contract price will be retained or charged. Any cancellation must be confirmed in writing or Emailed.
4.3 If the customer has reserved a vehicle at the standard service rate, the vehicle used may be a higher priced vehicle at no extra cost to the customer or a vehicle that has more than four passenger seats.
4.4 Any amendments to your details need to be received in writing or Emailed to Airport Cars reservation office.
4.5 Subject to these conditions Airport Cars will not be liable for any loss or damage in excess of the contract price.
Subject to these Conditions
5.1 Airport Cars will collect the Passenger from the Pick-up Point and on the date specified on the Reservation Confirmation and to convey the Passenger to the destination as specified on the Reservation Confirmation. In the event of a flight delay and subject to Airport Cars availability the Passenger will be met a minimum of 45 minutes after the landing time as confirmed to Airport Cars by the relevant airport. As in 3.7.
5.2 Airport Cars will not be responsible for any delays in conveying the Passenger from the Pick-up Point to the destination. Airport Cars cannot guarantee arrival at the destination referred to on the Reservation Confirmation at any particular time. The Customer must ensure that the pick up time stipulated in the Reservation Confirmation leaves sufficient time for the Passenger to arrive at the destination for connection with other transport or the Passenger’s other purposes and the Customer must take into account possible traffic congestion and any other relevant matters.
5.3 If Airport Cars fails to meet the Passenger at the Pick-up Point within two hours of the time calculated under these Conditions for meeting the Passenger, the Passenger shall contact Airport Cars on the telephone number given on the Reservation Confirmation. Airport Cars will then inform the Passenger how to proceed.
5.4 If the Passenger fails to meet the driver of Airport Cars within 1 hour of landing due to additional delays, hereunder these terms and conditions for meeting the Driver, the Customer / Passenger shall pay to the Driver a further £20.00 per hour in addition to the Contract Price. Additional car park charges will be payable by the Customer / Passenger.
5.5 The Driver will meet the Passenger at the Pick-up Point and the Passenger must produce the Reservation Confirmation to the Driver.
5.6 Should the Passenger’s flight arrival details differ from those specified on the Reservation Confirmation (apart from flight delays) an excess charge, for Driver's waiting time, will be made at the rate of £20.00 per hour. Further a similar charge will apply in the event that the flight is diverted from its original landing port. Should the Passenger’s inward flight be delayed by three or more hours or the Customer requests a change of the arrival details on or after the date specified for provision of the Services in the Reservation Confirmation, at Airport Cars discretion an excess charge of £25.00 may be payable, in addition to the Reservation Price, for re-scheduling the Services.
5.7 All additional charges must be paid for in cash, debit or credit cards and be paid to the Driver upon meeting the Passenger at the Pick-up Point or direct to Airport Cars office before the provision of service or added to the Customer’s account.
5.8 Should the Passenger’s flight be delayed for more than one hour the Customer / Passenger is requested to telephone Airport Cars on the telephone number on the Reservation Confirmation to advise Airport Cars of the situation, as Airport Cars are not always able to obtain the information from the relevant Airport.
5.9 Airport Cars will not under any circumstances be held responsible for any costs incurred by the Customer in taking alternative transport in excess of the Reservation Price.
6 Personal Belongings and Luggage
6.1 Passenger’s personal belongings and luggage are conveyed or stored at the Passenger’s sole risk. It is the Passenger’s sole responsibility to ensure that such items are loaded / unloaded from / into the vehicle.
6.2 Airport Cars will not be held responsible for any damage occasioned to such belongings at any time. Airport Cars assumes no responsibility for damaged personal property contained in luggage which is carried by any vehicle.
6.3 When making reservations, the Customer must inform Airport Cars and confirm on the acceptance slip or Email, the type, number of items and size of luggage to be carried. Excess luggage will only be carried by Airport Cars, agreed by the driver and at the Customer’s sole risk.
7 Force Majeure
Airport Cars shall not be liable in any way to the Customer or any other party for any loss or damage of whatsoever nature caused wholly or partly by or in consequence of war (whether declared or not and whether or not the United Kingdom is a belligerent) national emergency, Government or other competent Authority Regulations and Controls, scarcity of labour, strikes, lock-outs, civil malicious damage, adverse weather conditions or any other cause not wholly within the control of Airport Cars or by scarcity, shortage or difficulty in delivering or procuring the Services.
8 Statutory and Other Regulations
If the cost to Airport Cars of performing its obligations under the contract shall be increased or reduced by reason of the making or amendment after the date of the Contract of any law or any other order regulation or bye law having the force of law that shall affect the performance of the obligations of Airport Cars under the contract the amount of such increase or reduction shall be added to or deducted from the Contract Price as the case may be.
If the cost to Airport Cars of performing the Services shall be increased by reason of fuel and other relevant charges increasing by 15% or more between Reservation and provision of the Services the amount of such increase shall be added to the Contract Price and be payable by the Customer.
If at any time any question dispute or difference whatsoever shall arise between Airport Cars and the Customer upon or in relation to or in connection with the contract or these Conditions either party may give notice in writing to the other of the existence of such question dispute difference and the same shall be referred to the arbitration of a person to be agreed upon by Airport Cars and the Customer or failing agreement within 30 days of receipt of such notice of some person appointed by the President for the time being of the Law Society for England and Wales or such person nominated by such President for such purpose.
These Conditions and the Contract shall be subject to and construed in all respects in accordance with English Law.
Where the Customer is two or more parties all obligations expressed or implied to be made by or with the Customer under these Conditions shall be deemed to be made by or with such parties jointly and severally. Words importing the one gender include all other genders and words importing the singular number include the plural and vice versa. The paragraph headings of these Conditions do not form part of these Conditions and shall not be taken into account in the construction or interpretation of these Conditions.